A conversation that already happened. Giulia is a customer who is not there; this is her phone, and what you are reading is one whole enquiry, from hi to the quote. Say anything, or tap a button, and the phone starts again at the beginning with you as the customer. Every answer comes from the app itself, through the same door a real message goes through.
Giuliahi2d ago
TD Engine PartsYou're talking to Turbo Diesel Engine Parts. An assistant takes your details first and a member of the team replies.
Reply help at any time for everything you can ask for — including stop and my data.
How we look after your details: https://www.tdengineparts.com/privacy-policy2d ago
TD Engine Parts
Hello Giulia, thank you for contacting Turbo Diesel Engine Parts.
Please choose the option below that best matches your inquiry, and a member of our team will assist you.2d agowelcome_main_menu_v3
Hello Giulia, thank you for contacting Turbo Diesel Engine Parts.
Please choose the option below that best matches your inquiry, and a member of our team will assist you.2d agowelcome_main_menu_v3GiuliaSales Inquiries2d ago
TD Engine Parts
Thank you, Giulia. Martin H is now handling your inquiry.2d agorep_handoff_card_v2
Thank you, Giulia. Martin H is now handling your inquiry.2d agorep_handoff_card_v2TD Engine PartsHow can TD Engine Parts ⚙️ assist you with your sales inquiry? ✅2d agocustomer_new_or_exisiting_sales_inquiry
GiuliaNew Sales Inquiry2d ago
TD Engine PartsPlease attach your parts list, or photographs of the part and its data plate, to your next message.
A spreadsheet, PDF or photograph is fine — you do not need a part number.
Martin H will review this and respond shortly.2d ago
GiuliaDo you have the water pump 452-0427? Two of them.2d ago
TD Engine PartsYour sales inquiry — R167
Reply from: Automated assistant (on behalf of Martin H)
Thank you for your inquiry about 2 x 452-0427: Water Pump. Martin H will check price, availability and DHL Express shipping for you in EUR (or GBP if you prefer) and come back to you on this thread as soon as possible.
Reply to this message to add anything to your inquiry.2d agocustomer_reply_v1
TD Engine PartsWhich currency would you like your quote in? Tap one below, or type another at any time.2d agocustomer_quote_currency_v1
TD Engine PartsMessage received, we will reply shortly.2d ago
GiuliaEUR €2d ago
TD Engine PartsYour sales inquiry — R167
Reply from: Automated assistant (on behalf of Martin H)
Noted — your quote will be in EUR.
Reply to this message to add anything to your inquiry.2d agocustomer_reply_v1
TD Engine PartsWhere should we ship to? Our guess from your number is Italy. We ship worldwide with DHL Express, with the shipping included in your quote — or you can collect from us with your own courier.2d agocustomer_ship_to_v3
GiuliaYes, ship there2d ago
TD Engine PartsYour sales inquiry — R167
Reply from: Automated assistant (on behalf of Martin H)
Noted — DHL Express shipping to Italy will be included in your quote.
Reply to this message to add anything to your inquiry.2d agocustomer_reply_v1
Giuliahi2d ago
TD Engine PartsYour sales inquiry — R167
Reply from: Automated assistant (on behalf of Martin H)
Hi — thank you for your patience. Martin H is checking price, availability and DHL Express shipping to Italy for your 2 x 452-0427: Water Pump in EUR, and will be back to you as soon as possible.
Reply to this message to add anything to your inquiry.2d agocustomer_reply_v1
TD Engine PartsMessage received, we will reply shortly.2d ago